Bailey's Crossroads Auto Body

Photos of Bailey's Crossroads Auto Body

Reviews

• Cheong Chon

  Feb, 09 2018
  ★ ☆ ☆ ☆ ☆
  I took my car to this body shop. Manny looked at and said it will cost $1,900. I said "can I have it in wring?" He said, I am the owner, you do not need it in writing. I said I prefer to have it in writing. So, we went back out and he wrote down real quick. I asked him if it is the best price. He said $1,700 cash. My husband noticed that Manny did not list the damage on the driver side door. We went back to the office but Manny was not there. Tina added the door to the list.
  
  Tina, one of employees called and said the car is ready to pick up. When my husband and I went there, the car was not ready at all. We thought it was a joke. The bumper damage was not even touched and the driver side door was not touched at all. They did only so easy ones like scratched area.
  
  Nancy, one of his employee and we took look at the car together. She said "I do not know why they did not do the rest of job." Unfortunately, Manny was not there to talk. I asked Nancy who normally inspects when the car is out from the repair shop. She said whoever did the estimate. Well what Manny was doing to let this happened. We had to go through rush hour and took more than two hours to make a round trip without bringing our car. Later, Manny called me and said "what can I do for you?" rather than apologizing. Obviously, Nancy must explained to him that the car was not ready. Well, he should know what to say to us but acted like he done his job. He had such an attitude over the phone as he gave me the first impression. He said we have to pay an extra $300 to get the door fixed. I argued that the door damages were a part of the price. He said "no, it was not on the list." What kind of estimator will leave out the $300 value damages? Obviously, his price was a trick - price cheap for now and charge more later for unfinished job.
  
  My point is that his employee added it on the estimate list. but he did not bother to call us to find out if we want to have it fixed at extra charge. He said he mentioned it to me. I said, so why did not he list it on the estimate? When you mentioned it to me, did I say, leave it alone and I want have only easy ones be fixed? He started getting uglier over the phone and hung up on us. I am wondering if he reports all cash transactions to IRS !? I would rate this shop a zero.
• Ryan Hogue

  Dec, 19 2017
  ★ ☆ ☆ ☆ ☆
  I had a TERRIBLE experience at Bailey's Crossroads Auto Body in March, 2017.
  
  1) The person who wrote up the work on my car completely missed the very obvious damage to the hood (see the before/after picture I uploaded).
  
  2) They had me drop my car off a full SEVEN (7) DAYS BEFORE THE PART THEY WERE REPLACING ARRIVED.
  
  3) The FIRST time I picked my car up, it had a massive scratch remaining on the hood, the bumper was out of alignment, and there was random blue paint on the bumper.... See the "after" photo
  
  4) The SECOND time I picked my car up, after requesting they actually do what I paid them $1600 for, they didn't blend the existing body paint so that it seamlessly covered the damage... instead they picked out a color similar to my car (but obviously not the same color...), and smeared it on in a very half-ass way.
  
  The techs that worked on my car did a TERRIBLE job, as evidenced by the photo, & the people who scheduled the appointment did a TERRIBLE job as they had me drop the car off a full 7 days before the piece they were replacing even arrived.
  
  TL;DR I will echo the sentiment of many others who reviewed Bailey's Crossroads Auto Body: If you value your car, DO NOT TAKE IT HERE.
  
  (before/after photo + estimate pictures uploaded to verify legitimacy of this review.)

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